Policies

  • Refund Policy
  • If a guest is not completely satisfied with their product purchase, they may exchange or return the item within 30 days of purchase for store credit only. Clearance/discounted items, hair dryers, all styling tools, wigs, extensions, gift items, and special-order products are final sale and not eligible for return or exchange.
  • Lateness Policy
  • Please note that if a guest is late for their appointment, we may have to reschedule the service if it cannot be completed in the remaining time frame. If the service can be completed in the remaining time frame, then it will end at the scheduled time.
  • Cancellation Policy
  • Out of respect for our professional team, we strictly enforce a 24-hour cancellation policy for all appointments. Failure to appear, cancellations, or changes within 24-hours will be billed at 100% of the service price. We do understand that accidents and emergencies happen that prevent such notice. Therefore, guests are given the option to apply the fee to their next visit if booked within 7 days of the appointment cancellation or change.
  • Confirmation Calls
  • As a courtesy, we call to confirm guest service appointments two business days prior. If we are unable to reach a guest, we will leave a message. However, it is the guest’s responsibility to remember the appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
  • COVID-19 Policy
  • At this time, masks are not required for fully vaccinated individuals but unvaccinated individuals should continue to wear masks and be socially distanced, per CDC guidance. We will continue to monitor these changing regulations and update you with any alterations to our policy. As always, thank you for your continued support.